PROCESSING TIMES
Hair extensions orders: All bundles are quality inspected, washed + conditioned before being sent to you. When stock is on hand, please allow 3 to 5 business days for processing and shipping. For pre-orders, allow 14 business days for processing and shipping.
Private label wig orders: Please allow 10 to 14 business days for processing.
Ready to ship wig orders: These units are already made and ready ship immediately. Please allow 1 to 2 business days for processing.
Wig services/BYOB orders: Orders will be shipped back to you 14 to 28 business days from the day we receive your items.
Digital products: These products are immediately sent to you via email at the time of purchase. Please contact us if you have not received your instant download within 15 minutes.
SHIPPING
Undeliverable/Lost/Return to Sender Packages
We ship through USPS. After your order has processed, please allow 2-3 business days for shipping. If your package does not successfully deliver and is sent back to Bubblegum Treats, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled by the customer
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be held for 2 business days, giving you time to claim your order and have it reshipped to the correct address. Shipping costs are the responsibility of the customer. If you do not claim your items, they will be restocked and you will be issued a store credit, minus the initial shipping charge. You may place a new order after the store credit as been initiated. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order depending on current sales and promotions.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Bubblegum Treats does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
